Privacy Policy

Last updated: July 27, 2026

MyVentaPos ("we," "us," "our") provides a point-of-sale, online storefront, and escrow payment platform for sellers and their customers ("MyVentaPos," the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using MyVentaPos, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Account information. When you create an account, we collect your name, email address, phone number, and business details (shop name, address). Sign-in may be handled through Google or other supported sign-in providers, in which case we receive the basic profile information (name, email) those providers share with us.

Business and transaction data. We collect information you enter to run your business on MyVentaPos, including product listings, inventory, sales records, customer contact details you add, and order/escrow transaction history.

Payment information. Payments and payouts are processed through our licensed payment partner, Monime. We do not directly store your full mobile money PIN or full card details — these are handled by Monime's systems. We do store transaction references, amounts, timestamps, and status needed to operate escrow and reconcile your sales.

Device and usage information. We collect standard technical information such as IP address, browser/device type, and how you interact with the app, to keep the Service secure and improve it.

Customer data (for sellers). If you use MyVentaPos to sell to customers, we process the information your customers provide to complete a purchase (name, phone number, delivery details, payment confirmation). Sellers are responsible for handling their customers' data in compliance with applicable law.

2. How We Use Information

We use the information we collect to:

• Create and manage your account
• Process sales, payments, and escrow transactions
• Provide customer support
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal and regulatory obligations, including those under our Bank of Sierra Leone sandbox authorization
• Improve and develop the Service
• Communicate with you about your account, transactions, or updates to our Service

We do not sell your personal information to third parties.

3. How We Share Information

We share information only as needed to operate the Service:

• Payment processing: with Monime, our licensed payment services provider, to process payments and payouts
• Authentication: with Clerk, our authentication provider, to manage secure sign-in
• Regulators and law enforcement: where required by law, or requested by the Bank of Sierra Leone or other applicable authority
• Service providers: with vendors who help us operate the Service (e.g. cloud hosting), under confidentiality obligations
• Business transfers: if MyVentaPos is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction

We do not share your data with advertisers or for third-party marketing purposes.

4. Data Retention

We retain account and transaction information for as long as your account is active, and afterward as needed to comply with legal, tax, and regulatory recordkeeping obligations (including obligations tied to our payment services authorization).

5. Your Choices and Rights

You may:

• Access and update your account information within the app
• Request a copy of the personal data we hold about you
• Request deletion of your account, subject to our obligation to retain certain transaction records for legal/regulatory purposes

To make a request, contact us at contact@myventapos.com.

6. Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit, access controls, and secure credential storage via our authentication and payment partners. No system is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

MyVentaPos is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last updated" date above, and for material changes, we will provide reasonable notice within the app or by email.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at: